Great news, you can reactivate your dormant account online or in person in any of our 6 offices in Achill, Balla, Ballyhaunis, Castlebar, Kiltimagh and Swinford. If you have not transacted on your account for 3 years, your account will be classed as Dormant. Your shares/savings are still in your account, and you will continue to earn any dividend annually on them, however, you will not be able to make any deposits to or withdrawals from the account until it is reactivated.

Reactivate your account online

This can be done via our ID Pal App. Simply click on the link below and follow the prompts. You will need the documentation referenced below ready to upload. Further information about ID Pal and the steps required can be found below.

ID Pal

Reactivate your account in any of our 6 offices

Call in to any of our offices in Achill, Balla, Ballyhaunis, Castlebar, Kiltimagh or Swinford with:

  1. Proof of Identity.
  2. Proof of address dated in the last 6 months.
  3. Proof of PPSN. Unfortunately, we cannot accept the PSC (Public Service Card) as proof of Identification.

Please see information below regarding acceptable documents for proof of identity, proof of address and proof of PPSN. 

Acceptable Proof of Identity
  • Current Valid Passport
  • Current Valid Passport Card
  • Current Valid Driving Licence (EU or UK)
  • Current EU National Identity Card

Unfortunately, we cannot accept the PSC (Public Service Card) as proof of Identification.

Acceptable Proof of Address
  • Utility Bill (e.g. telephone, gas or electricity)
  • Bank Account Statement
  • Credit Card Statement
  • Original Insurance Documents (health, household or motor)
  • Revenue Correspondence
  • Social Protection Correspondence
  • Correspondence from a Government Department
  • Valid Driving Licence (if not already used as Proof of Identity)
Acceptable Proof of PPSN
  • Payslip, P60 or P45
  • Correspondence from Revenue
  • Correspondence from the Department of Social Protection

Unfortunately, we cannot accept the PSC (Public Service Card) as proof of Identification.

What is ID Pal and is it safe?

ID Pal is a simple, secure and convenient way to verify the identity of members in order to comply with the Criminal Justice (Money Laundering & Terrorist Financing) Act, 2010.

Is ID Pal App secure?
Yes. ID Pal is a safe and secure way of providing your ID & proof of address to First Choice Credit Union.

How does ID Pal work?
You must click on the link provided above, this will download the ID-Pal App onto your phone.

You then go into the app and complete the following:

  • Take a picture of your Proof of Identity.
  • Take a picture of your proof of address.
  • Take a picture of your proof of PPSN.
  • Take a picture of yourself.
    • Q. Why do I have to take a picture of myself?
    • A. This is so that ID Pal can verify that your photo ID is genuine.
  • Review Your Personal & Address information & correct if necessary
  • Answer the additional Information Questions

Will ID Pal then have a copy of my photo ID and proof of address?
No. Once First Choice Credit Union have received the photo ID and proof of address through ID Pal, these records will then be deleted from ID-Pal in line with First Choice Credit Union’s retention policy.